In Val di Fassa without worries

A safe holiday at the Alpine Touring Hotel in San Giovanni di Fassa

Our commitment to your peace of mind

Given the current pandemic, we have worked hard to put stringent measures in place to guarantee a safe and relaxed stay for our guests.

Information for 2021 Summer bookings

  • Due to the current circumstances, WE ARE ACCEPTING BOOKINGS WITHOUT A DEPOSIT; if a deposit has already been paid but the holiday can no longer go ahead, we will refund your deposit or carry it over for a future stay.
  • At the time of booking, we will request a credit card to guarantee the booking but no deduction will be made.

Cleaning and sanitising of hotel areas

  • Main areas are regularly sanitised with professional antibacterial and antiviral products
  • Doors and windows are regularly opened in various parts of the hotel to ensure maximum ventilation
  • Hand sanitisers are available throughout the hotel
  • Cleaning is carried out separately room by room
  • Disinfection of rooms with hydrogen peroxide and other sanitising products before check-in
  • Use of PPE (personal protective equipment) such as single-use gloves during cleaning of hotel areas

Kitchen

  • Scrupulous standards of hygiene in accordance with measures set out by HACCP (Hazard Analysis Critical Control Points).
  • Chefs wear gloves and use masks to cover their mouth and nose during food preparation.

Restaurant

  • All restaurant areas are regularly sanitised
  • As a matter of protocol, a self-service buffet breakfast has been put in place; masks and gloves must be worn to avoid any risk of food contamination.
  • Our waiting staff use masks during their time on duty, regularly sanitising their hands.
  • Guests occupying different rooms should observe the 1 metre social distancing rule.
  • On a daily basis, we are committed to observing the correct protocol with regards to sanitisation and prevention of infection spread. You will be only asked to wear a mask inside the hotel building when it is not possible to maintain a safe social distance.

Before Arrival

We kindly request that you:

  • Send us passport details in advance so that check-in can be done without having to hand passports into reception.

On arrival

  • We will welcome you and provide you with any information you might need. You will be issued with a sanitised magnetic key card for your room which we ask you to hold on to for the duration of your stay.
  • Your room will be cleaned and sanitised on a daily basis. However, should you consider it appropriate, you can request that nobody goes into your room and we will provide you with whatever you might need.

During your stay

  • Our hospitality is second to none and we are always on hand to offer advice or guidance on anything you might need.
  • You are kindly requested to bear with us as it is important to ensure that social distancing is respected in the bar and dining room. Tables will be laid out at the appropriate distance.

It only remains for us to wish you a safe journey. You will find us here ready to welcome you. See you soon! Massimiliano, Cinzia and    

We inform our customers that our wellness center will be closed for the winter season 2022/23.